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oat travel website
OAT travel website: I have also traveled with OAT numerous times, and they have always been pleasant. Recently, they removed the trip I was planning to Mongolia in August 2020. They provided me with an email stating that I could receive a complete refund (see the email to see if I’m eligible for a complete refund). I called them today and found out: “we changed our policy and no refund; you can only use it to rebook on another trip.” Of course, they did not have the courage to send an email to passengers. I have the email which states that I’m getting the full amount of my refund waiting for me. I’m now required to consult an attorney.
I was booked for an April trip through Overseas Adventure Travel, a part of the Grand Circle Corporation. They canceled my trip and gave me a complete refund via a letter and another phone call, as well as an email with a date. It was a costly trip. I sent a letter to request the full amount back. They have refused to pay my refund. They are refusing to change their policy. I am furious! They have rebooked me for 2021 and billed me for the trip in 2021 but completely neglected my payment for the same trip that was scheduled for 2020. They also claim that I did not accept the insurance protection for my 2021 trip, and they have removed electronically from my records that I did have insurance protection for my trip in 2020. The policies change frequently, and they do not respect any statement they’ve made in writing or in a verbal manner. I have been a loyal customer for many years, but I don’t recommend the company…
We require a good tort lawyer to fight this company. The reps for their company on the phone claim that they are unable to honor their promise to pay for canceled trips, even though I paid $900 to cover the trip. It’s a $9400 loss of my money. I wanted to talk to the owners of the business and “It cannot be done” A lengthy sentence in jail is necessary for these two criminals.