Healthy Mental and Body. Clear Mind and Civilized.
oat travel complaints
OAT travel complaints: Around the middle of Feb 2009, I stumbled across online a 10-day journey to Ecuador with some weeks at the Amazon Basin and the Galapagos Islands. The trip was funded by Overseas Adventure Travel. It was advertised as $2735 (approx. ); however, with the Travel Protection Plan that cost $380, tax and fees, and the cost of airfare for San Francisco, it brought the price to $3,575.
The trip was scheduled to run between March 15 and March 25, 2009. As a result, I was late to be admitted. However, they were willing to take me in. In my hurry to sign up, I did not declare my full name in the way it appears in my passport as “Mariella Judy Brooks.” I’ve never used the name “Mariella,” except on one occasion when my passport required my full name, and I wrote it down. My entire life, I’ve been called “Judy.”
Shortly after I realized the error I made, I contacted OAT to have my plane ticket changed to be in line with my passport. The gentleman on the opposite end of the telephone told me it could cost me some dollars to get the ticket renewed. Then, I was called and informed that I would have to pay $600 to purchase my new ticket. I was shocked and furious at what I thought was a huge overcharge.
I contacted American Airlines and talked to four of their employees and asked them how much they would charge me to add “Mariella” to the ticket. All of them said they wouldn’t charge me any fees. They also said they have no influence over any company that buys tickets and that travel agency can transfer any charges they choose to passengers. In the event of the $600 charge, I was charged $4,222 for a trip advertised as $2735. I tried contacting OAT and tried to convince them to lower the price; however, they were unable to do so.